Privacy Policy
Be Well Chiropractic & Physio
Last updated: November 2026
We are committed to protecting the privacy and confidentiality of our patients. We handle personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable health, privacy and professional obligations. This Privacy Policy explains how we collect, use, store, disclose and protect personal and health information.
1. Information we collect
We may collect personal and health information including:
- name, address, date of birth and contact details;
- Medicare and private health insurance information;
- emergency contact details;
- medical and health history, medications, previous treatment, injuries, illnesses and relevant family history;
- examination findings, diagnoses, clinical notes and treatment plans;
- X-rays, scans, images and other clinical information;
- appointment, billing and payment information;
- correspondence and communications with you;
- referrals and reports from other healthcare providers;
- information about how you use our website, as explained in section 9; and
- other information reasonably necessary to provide healthcare services.
Health information is sensitive information under Australian privacy law and is handled with additional care.
2. How we collect information
Where practical, we collect information directly from you through new-patient and consent forms, consultations and examinations, telephone, email and SMS communications, online bookings, our website, and interactions with our practitioners and staff.
Where appropriate and permitted, we may also receive information from your GP, specialist, allied health practitioner, insurer, family member, guardian, government agency or another healthcare provider.
3. Why we collect and use your information
We collect, use and hold information primarily to:
- provide appropriate healthcare and treatment;
- assess your health and clinical needs;
- maintain accurate clinical records;
- communicate with you about appointments and your care;
- communicate with other healthcare providers involved in your care where appropriate;
- process accounts, Medicare, private health insurance and other payments or claims;
- respond to enquiries and complaints;
- meet professional, insurance and legal obligations; and
- manage and improve our healthcare services and business operations.
We generally use or disclose information only for the purpose for which it was collected, a related purpose you would reasonably expect, with your consent, or where otherwise permitted or required by law.
4. Disclosure of information
We may disclose relevant information where reasonably necessary to healthcare practitioners involved in your treatment; your GP or referring practitioner; Medicare, private health insurers and other relevant funding bodies; laboratories, imaging providers or other healthcare services; our professional advisers, insurers and legal representatives; contractors and service providers who assist us in operating the practice; and government, regulatory or law-enforcement authorities where disclosure is required or authorised by law.
We take reasonable steps to limit disclosure to information necessary for the relevant purpose.
5. Marketing and communications
We may contact you regarding appointments, treatment and other practice-related matters. Where permitted by law, we may also send information about our services, health information, clinic news or promotions.
You may opt out of marketing communications at any time. Opting out of marketing will not prevent us from contacting you about appointments, treatment or necessary administrative matters.
6. Photographs, video and social media
Clinical photographs or images may be collected where reasonably necessary for your healthcare. We will obtain appropriate consent before using identifiable patient photographs, video, testimonials or other personal information for marketing or social-media purposes.
7. Security and storage
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically and/or in physical records. Safeguards may include password protection, access controls, secure systems, staff confidentiality requirements and secure physical storage.
Access to patient information is limited to people who require access for legitimate clinical or business purposes.
8. Security cameras (CCTV)
For the safety and security of our patients, staff, visitors and premises, our clinics may use closed-circuit television (CCTV) security cameras in and around the premises. CCTV may capture images of patients, visitors, staff and other individuals.
CCTV footage is collected and used primarily for safety, security, incident investigation and the protection of people and property. Footage is stored securely, access is restricted to authorised persons, and footage will only be accessed, used or disclosed where reasonably necessary for these purposes or where required or authorised by law.
CCTV cameras are not installed in treatment rooms, bathrooms or other areas where individuals would reasonably expect privacy.
9. Our website, cookies and online bookings
This section explains what we collect when you use our website, bewellchiropractic.com.au.
Contact forms
If you send us a message through a form on our website, we collect the details you enter, such as your name, email address, phone number, preferred clinic and message. We use these details to reply to you.
Online bookings
Online bookings are made through PracticeHub, the booking and practice management system we use. The details you enter when you book go into PracticeHub and are handled in line with this policy.
Cookies
Our website uses cookies, which are small files stored by your browser. Some cookies are needed for the website to work and to keep it secure. These cookies are always on.
With your consent, we also use:
- Google Analytics, to understand how visitors use our website, such as which pages they open; and
- Google Ads, to measure how our ads perform.
These tools send Google the address and title of the pages you open, details about your browser and device, your approximate location based on your internet connection, and a cookie ID that recognises your device when you come back. They do not send Google your name, email address or phone number.
The pages you open on a health website can reveal something about your health. For this reason, Google Analytics and Google Ads only start after you click Accept on our cookie banner. If you do not accept, they do not run. You can change your choice at any time with the Cookie settings link at the bottom of every page.
You can also block or delete cookies in your browser settings. Some parts of the website may not work properly if you block all cookies.
10. Overseas disclosure and storage
We do not store patient personal or health information overseas and do not routinely disclose patient personal or health information to overseas recipients.
If you accept Google Analytics and Google Ads on our website, Google may process information about your website visit outside Australia, including in the United States. Google explains how it handles this information in its privacy policy at policies.google.com/privacy.
If this changes in the future, we will update this Privacy Policy and manage any overseas disclosure in accordance with applicable privacy requirements.
11. Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests can be made by contacting the practice. We may need to verify your identity before providing access. In some circumstances, access may be limited or refused where permitted by law; where applicable, we will explain the reason.
12. Retention of health records
We retain patient records for the period required by applicable legal, professional and insurance requirements. When information is no longer required and we are legally permitted to dispose of it, we take reasonable steps to securely destroy or de-identify it.
13. Privacy and data breaches
If we become aware of unauthorised access to, disclosure of, or loss of personal information, we will assess and manage the incident in accordance with our legal obligations, including applicable data-breach notification requirements.
14. Privacy enquiries and complaints
If you have a question, concern or complaint about the way we handle your personal information, please contact the practice and ask to speak with the Privacy Officer. We will take your concerns seriously and aim to investigate and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Concerns regarding the provision of a health service in Queensland may also be raised with the Office of the Health Ombudsman (Queensland).
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The current version is published on our website and is also available from the practice.
Contact us
Privacy Officer: Scott Young
Be Well Chiropractic & Physio and associated allied health clinics
Phone: Contact your local clinic
Email: kingaroychiro@outlook.com
Postal address: 221 Haly Street Kingaroy QLD 4610
Short privacy notice for patient forms
Privacy: Your personal and health information is collected and handled in accordance with applicable privacy laws and our Privacy Policy, which is available on our website and from reception.